Frequently Asked Questions

Shipping & Returns

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Once the item has been dispatched, the delivery time will depend on the region that the item is being delivered to. You can find estimated shipping times below 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Estimated delivery times: The below estimates are from when the order is processed and dispatched, which will take a maximum of 3 days.

Shipping option Estimated delivery time Price
Ireland 1 to 2 business days €4.95
UK & Europe 3 to 5 business days €11
USA & Rest of World 3 to 7 business days €15

Free local delivery is available for orders over €50 within 10km of This is Galway’s office at 6 Dominick Street Upper. For orders under €50, we charge €3 for local delivery.

We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

You can skip the shipping fees with free local pickup at This is Galway HQ at 6 Dominick Street Upper, Galway. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 09.30am-17.30pm, Monday-Friday (excluding holidays and bank holidays). Please have your order confirmation email with you when you come. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. This is Galway is not responsible for these charges if they are applied and are your responsibility as the customer. Customs policies vary widely from country to country. Please contact your local customs office for relevant information regarding these.

As of March 2016, US customers are not required to pay import duties on internet purchases of up to £500.


VAT (valued added tax) is not levied on annual publications in the Republic of Ireland, therefore no such tax is charged on these items regardless of delivery location. 

This is Galway will charge VAT where appropriate on orders for all other goods dispatched to countries within the European Union.


If you are in Ireland and choose to have the goods shipped to Ireland, prices will be shown inclusive of VAT (where applicable) at the current rate. If the country of shipment is outside Ireland but within the EU and dependent territories, prices will be shown in euros inclusive of VAT. All other countries are shown a price excluding VAT as no VAT will be due on these orders.


When your order has shipped, you will receive an email notification from us. For international customers and Irish customers who opt for registered post, this will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

For Irish delivery, you can choose standard post or registered post. The standard post option will be cheaper and will not include tracking information.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at customerservice@thisisgalway.ie with your name and order number, and we will look into it for you.


Refunds, returns, and exchanges

This is Galway is unable to refund print items, such as magazines, annuals and newspapers. 

In the event that your order arrives damaged in any way, please email us as soon as possible at customerservice@thisisgalway.ie with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.